FEQUENTLY ASKED QUESTIONS
DO YOU ACCEPT INTERNATIONAL ORDERS?
Unfortunately, we are only shiping within the United States. However we will begin to ship internationally soon.
WHAT IS YOUR RETURN POLICY?
All sales are FINAL, unless there is an error on our end.
DO YOU RESTOCK SOLD OUT ITEMS?
Normally we do NOT restock sold out items. Mostly because stocking will take away from each items rarity. However, with that being said there are times where might feel like a particular item or design was so great that we might bring it back in a different colorway.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Usually orders are processed and ready to ship within a 24 hour period. However it could take up to 72 hours given unforeseeable circumstances.
CAN I MAKE CHANGES TO MY ORDER?
In order for our customers to receive their product in the shortest time possible, we process orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping, or add items to orders once the order has already processed.
CAN I PLACE A PHONE ORDER?
Unfortunately, we do not accept any phone oreders. If you have any problems or questions please email us at and we will be happy to assist you.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
Currently we accept PayPal, Visa, MasterCard, American Express and DIscover.
CAN I CUSTOMIZE MY OWN DESIGN?
As we are sure that your design would be great and "Kreative" we can not alow you to customize your own designs. We will in some cases in the future put on contests for customers to come up with designs that we may use. If you are looking for us to customize you a shirt for a team or orgnization please email us and we may be able to help you out with that.
WHAT MAKES EACH PRODUCT SO LIMITED AND RARE?
All our products are made in small quantities making them limited and rare. In some cases it is possible that we may only produce 25 shirts per design and within that 25 make 2 to 3 different colorways. So even if someone does buy the same design as you chances are they will have a color.
Do you Sponsor?
Yes! In some cases if it makes sense for both parties we will sponsor you or your team/organization.
WHO IS THE REAL MVP?
Well you of course!
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, KCC may collect personally identifiable information, such as your:
-First and Last Name
If you purchase KCC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
KCC collects and uses your personal information to operate its website(s) and deliver the services you have requested.
KCC may also use your personally identifiable information to inform you of other products or services available from KCC and its affiliates.
Sharing Information with Third Parties
KCC does not sell, rent or lease its customer lists to third parties.
KCC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. KCC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to KCC, and they are required to maintain the confidentiality of your information.
KCC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on KCC or the site; (b) protect and defend the rights or property of KCC; and/or (c) act under exigent circumstances to protect the personal safety of users of KCC, or the public.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know:
•The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, visit this Web page _________________.
Tracking User Behavior
KCC may keep track of the websites and pages our users visit within KCC, in order to determine what KCC services are the most popular. This data is used to deliver customized content and advertising within KCC to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by KCC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the KCC website.
The KCC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize KCC pages, or register with KCC site or services, a cookie helps KCC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same KCC website, the information you previously provided can be retrieved, so you can easily use the KCC features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the KCC services or websites you visit.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
•Delete your personal information from our records; and
•Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
•Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
•Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
•Debug to identify and repair errors that impair existing intended functionality;
•Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
•Comply with the California Electronic Communications Privacy Act;
•Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
•Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
•Comply with an existing legal obligation; or
•Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
KCC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe from Third Party Communications
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of KCC by contacting us here:
- Web page: _________________
- Phone: _________________
From time to time, KCC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from KCC or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from KCC, you may opt out of such communications by contacting to be removed..
Changes to this Statement
KCC welcomes your questions or comments regarding this Statement of Privacy. If you believe that KCC has not adhered to this Statement, please contact KCC at:
Kreative Concepts Clothing
Portland, Oregon 97211
Effective as of October 04, 2020