FEQUENTLY ASKED QUESTIONS
DO YOU ACCEPT INTERNATIONAL ORDERS?
Unfortunately, we are only shiping within the United States. However we will begin to ship internationally soon.
WHAT IS YOUR RETURN POLICY?
All sales are FINAL, unless there is an error on our end.
DO YOU RESTOCK SOLD OUT ITEMS?
Normally we do NOT restock sold out items. Mostly because stocking will take away from each items rarity. However, with that being said there are times where might feel like a particular item or design was so great that we might bring it back in a different colorway.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Usually orders are processed and ready to ship within a 24 hour period. However it could take up to 72 hours given unforeseeable circumstances.
CAN I MAKE CHANGES TO MY ORDER?
In order for our customers to receive their product in the shortest time possible, we process orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping, or add items to orders once the order has already processed.
CAN I PLACE A PHONE ORDER?
Unfortunately, we do not accept any phone oreders. If you have any problems or questions please email us at and we will be happy to assist you.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
Currently we accept PayPal, Visa, MasterCard, American Express and DIscover.
CAN I CUSTOMIZE MY OWN DESIGN?
As we are sure that your design would be great and "Kreative" we can not alow you to customize your own designs. We will in some cases in the future put on contests for customers to come up with designs that we may use. If you are looking for us to customize you a shirt for a team or orgnization please email us and we may be able to help you out with that.
WHAT MAKES EACH PRODUCT SO LIMITED AND RARE?
All our products are made in small quantities making them limited and rare. In some cases it is possible that we may only produce 25 shirts per design and within that 25 make 2 to 3 different colorways. So even if someone does buy the same design as you chances are they will have a color.
Do you Sponsor?
Yes! In some cases if it makes sense for both parties we will sponsor you or your team/organization.
WHO IS THE REAL MVP?
Well you of course!
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Kreative Concepts Clothing 216 NE Morgan St. Portland OR United States 97211
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Wix.com
Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Wix.com’s data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Wix.com's Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at Kreative Concepts Clothing
[Re: Privacy Compliance Officer]
[216 NE Morgan St. Portland OR United States 97211]